Refund policy
REFUND POLICY
Any claims for damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense. To send the item back please contact customer service on usulapparel@gmail.com within 30 days to receive instructions on how to send it back.
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at usulapparel@gmail.com with photos of wrong/damaged items and we’ll sort that out for you.
Can I exchange an item for a different size/color?
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabeled. If that’s the case, please let us know at usulapparel@gmail.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
PAYMENT POLICY
When you are ready to purchase your items, click the Proceed to Checkout button.
On your payment screen you will see the total amount of items. Please add your payment method and billing address.
Usul Apparel accepts a number of payment methods:
Visa
MasterCard
Amex
Apple Pay
Diner Club
Discover
Meta Pay
Google Pay
Shop Pay
How do I know my payment transaction is secure?
We ensure that every credit card transaction occurs within a secure environment. The https://usulapparel.com/ payment system has a 128-bit SSL security encryption. You can see the transaction is secure if you see a key lock at the bottom right of your web browser. We do not retain your credit card information after your order is complete. Rather, it is submitted directly to our banks. You can rest assured that with each purchase your credit card or bank account information will be secure.
https://usulapparel.com/ is committed to a safe, enjoyable and smooth online shopping experience for all customers. For your safety, Usul Apparel has implemented a payment security screening process. Confirmation of customer details on certain orders may be required prior to the order being processed. Please ensure that you provide accurate and up to date contact information should we need to confirm the security of your order.
For further inquiries:
Usulapparel@gmail.com
All estimated/typical delivery time are derived from real world data collected from past orders.
They are approximate times for reference only.
Important:
All pieces are print-to-order so we ask for 5-7 business days for production after processing. Additional time may be required for orders with multiple pieces. You'll receive an email when you submit your order & another when the package is sent out.
PROCESSING
The processing time begins from the date you placed your order. It usually takes 0-3 business days to process your order.
Once we've processed it, we can then ship it.
LOST PACKAGES
If a package is taking longer to arrive than expected (based on the provided estimated delivery period), it is the responsibility of the customer to contact us within 30 days of the last estimated delivery date. Please note we are not able to provide options if the shipping carrier has marked the package as "delivered."
STOLEN PACKAGES
We are not responsible for packages that are claimed to be stolen after the shipping carrier has marked the package as "delivered." It is the responsibility of the customer to track the package and ensure a safe retrieval.
